49251 Grand River Ave
Directions Novi, MI 48376

  • Sales: (877) 794-0358
  • Service: (877) 846-0537
  • Parts: (877) 884-8173

FAQs

What should I know if I get into an accident?

At the accident scene, should your vehicle not be safe to drive, call a tow company to assist you with moving the vehicle. Request that the tow truck driver bring your vehicle to Varsity Lincoln Collision. Tow truck operators can drop vehicles off at the Collision Center 24 hours-a-day, 7 days a week.  If you are unable to have your vehicle towed to the dealership immediately we will be able to arrange transportation from the police storage lot to our facility. Simply contact us or leave a message and we will make the arrangements.

If you have done the above or your vehicle is safe to drive, contact Varsity Lincoln Collision Center at 248-449-6901 with your vehicle information.

You should then contact your insurance company and advise them of the damage and the shop you've selected for repairs.

What are OEM parts?


OEM stands for "original equipment manufacturer". These are new parts made by the same Manufacturer who made your vehicle.

What are Aftermarket parts?

Aftermarket (A/M) is used to describe parts that are made by a manufacturer other than the one who originally made your car. Some aftermarket parts carry certification that helps ensure the basic quality of the part. Aftermarket parts are usually less expensive than new OEM, and for some applications may be a better choice than used OEM parts. Some repairers and insurers list these parts as "Quality Replacement Parts."

What are LKQ parts?

LKQ stands for "like, kind and quality." Most of us are more familiar with the other term for this category which is "Used Parts". The term LKQ should more precisely define a sub-category of used parts that are just like the ones on your vehicle before the loss.

Do I have to accept used parts?

Yes/No. Most customer oriented insurance companies will only suggest used parts (LKQ) when there needs to be a savings to justify the repairs. The insurance company's obligation is to restore your vehicle to pre-loss" condition- no better than it was and no worse. Basically, yes you must except used parts if you would like no out of pocket expense. No, you do not have to agree to used parts if you would like to pay the difference from the used to OEM parts.

Do I have to use the shop my insurance company recommends, or can I take my vehicle to Varsity Lincoln Collision Center?


You can always take it to Varsity Lincoln Collision Center. The Insurance company cannot tell you where to repair your vehicle. See our Insurance Companies and Your Rights page.

Do I have to get multiple estimates?

No, you do not need to get multiple estimates; you only need to notify your insurance representatives as to where you will be having your repairs done. Your insurance company will work hand in hand with your choice of shop.

What happens if the insurance company's estimate is lower than the one I get from Varsity Lincoln Collision?

Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At Varsity, we try to write as thorough an estimate as possible.

Just bring the insurance estimate in with you and we will go over the differences. If necessary, we'll notify the insurance company of the changes we need to make. Generally, this just takes a phone call and we will bill your insurance company for the supplement at the completion of the repair.

What happens if more damage is found than originally expected?

It can be difficult to see all the damage during the initial inspection.  Finding additional damage is very common. Estimates written without a thorough disassembly of the vehicle often have over looked or "hidden" damages.

If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs.

If the insurance representative wants to see the additional damage, the repair process could be delayed from 2-5 business days. Be mindful that any additional parts found to be damaged will need to be ordered and that could lead to more delays.


What is a deductible?

A deductible is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you purchased your insurance.

When and where do I pay my deductible?

Your deductible is paid directly to Varsity Lincoln Collision Center when your repairs are complete. The insurance company pays us for the work performed minus your deductible.

Can you save me my deductible?

No. It is illegal for collision shops to reduce a deductible.

Is it hard to match the color of my paint?

No, all colors can be matched evenly to those that are faded. We employ highly skilled paint professionals who are factory trained using a Computerized BASF Smart Trak color matching system to assure colors are matched to manufacturer's standards.

What should I do with my personal belongings?

Before dropping off your vehicle, we recommend that you remove your personal belongings or anything of value. Our insurance covers damage to your vehicle in the event of fire, and theft, but it only covers the vehicle and its factory installed parts. We do not assume liability for other items that you choose to leave in your vehicle. Our team often removes interior parts to gain access to the damaged area or to protect the interior from damage. We need access to these areas.

Does Varsity Lincoln Collision Center fix my model vehicle?

Our highly skilled Factory-Trained technicians repair all makes and models of vehicles, foreign and domestic.

Does Varsity Lincoln Collision Center guarantee their work?

Yes, we offer a lifetime guarantee.

What makes Varsity Lincoln Collision Center different than other body shops?

We are a family owned business that has been an automotive industry leader for more than 30 years! Varsity Lincoln is the largest volume collision repair provider in Michigan with a 15,000 square foot center. We have the latest, leading edge technology, and highly skilled Factory-Trained technicians working on your vehicle. We also specialize in Insurance Claims Handling and work with your insurance company so your claim is handled in the most efficient manner possible. Varsity Lincoln warranties every repair we do. We offer fast friendly quality repairs that are guaranteed!

Does Varsity Lincoln Collision Center offer Loaner vehicles?

Yes, we have FREE loaner vehicles.
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